Office and Commercial Cleaning – FAQ’s
Below are answers to some of the questions we are most frequently asked about our office cleaning service. If you have other questions which you would like answered please contact us.
How does your service work?
We will come and meet with you to discuss your requirements. From the site visit we will agree with you an individually tailored building cleaning solution.
As part of our quotation we will include a full breakdown of the cost of the service in terms of cleaning hours.
How is the work invoiced?
The work is invoiced on a monthly basis from the agreed hours worked on the cleaners weekly timesheets.
Do you provide cover for your cleaning staff when they are on holiday or absent due to sickness?
It is our responsibility to ensure your contract is fully staffed at all times. We will ensure you have cover staff with the correct experience to undertake your cleaning.
Are your cleaning services covered by insurance?
Are your cleaning staff vetted?
All our staff are formally interviewed to ascertain their suitability for the position, with references requested and where required a CRB check will be completed.
How is the contract managed?
You will have assigned to you an Area Manager who will visit your premises on an agreed frequency to audit the cleaning standards and discuss with you any issues relating to our service. All clients can speak to their Area Manager via their mobile telephone number.